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RETURNS

CANADA returns only. For all U.S. returns, please click here.

 

EXCHANGES

If you'd like to make an exchange, please follow our return policy and place a new order for the product you desire. This will ensure the product is available and gets to you quicker.

RETURN POLICY

  • Merchandise can only be returned if purchased online directly from ELEMENTBRAND.COM

  • Merchandise must be returned within 30 days of date purchased.

  • Merchandise must be in original condition.

  • Items listed as FINAL SALE cannot be returned for a refund.

  • Shipping charges incurred during checkout are not refundable.

  • Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

RETURN GUIDELINES

  • Customers are responsible for any return costs.

  • We suggest obtaining proof of return and retaining it until your refund has been processed.

  • Please select a carrier of your choice and send any unwanted items to the following address:

ELEMENTBRAND.COM

C/O A52 Returns

2360 192 St. Unit #110

Surrey, BC V3Z 0N2

You will be notified via email throughout your package journey and once your refund has been approved. Returns will be processed within 10-14 business days of arrival at our warehouse. Once approved, allow 2-4 business days for funds to appear in your account.  

  

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