CANADA returns only. For all U.S. returns, please click here.
If you'd like to make an exchange, please follow our return policy and place a new order for the product you desire. This will ensure the product is available and gets to you quicker.
Merchandise can only be returned if purchased online directly from ELEMENTBRAND.COM
Merchandise must be returned within 30 days of date purchased.
Merchandise must be in original condition.
Items listed as FINAL SALE cannot be returned for a refund.
Shipping charges incurred during checkout are not refundable.
Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
Customers are responsible for any return costs.
We suggest obtaining proof of return and retaining it until your refund has been processed.
Please select a carrier of your choice and send any unwanted items to the following address:
C/O A52 Returns
2360 192 St. Unit #110
Surrey, BC V3Z 0N2
You will be notified via email throughout your package journey and once your refund has been approved. Returns will be processed within 10-14 business days of arrival at our warehouse. Once approved, allow 2-4 business days for funds to appear in your account.