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HELP
FAQ's
How do I join the MyElement loyalty program?
You can join the MyElement loyalty program in-store or online at www.elementbrand.com.
Is it free to join the MyElement loyalty program?
Yes! Joining the MyElement is completely free and no purchase is required.
How do I use a reward?
ONLINE: Redeem and use your reward right at checkout. Not ready to shop? You can also go to your Rewards page in your account and redeem a reward for future use either online or in-store. Based on the total points you have in your account; we display the various types of offers and rewards you can use at checkout so that it’s easily accessible to you. Your discount will be reflected in the order total once you have applied it to your cart.
IN-STORE: Before you begin your shopping experience, you have the option to log into your account online to view the different rewards that are available to you. You can either redeem that reward in advance and use it in-store, or you can ask our sales representative to check for any available offers/rewards under your account. If there is an offer/reward available, we will gladly redeem it and add it to your purchase.
How do I earn offers and rewards?
As soon as your loyalty account holds at least 200 points, a reward will be available for you to redeem. You will receive an email advising you that a reward is available in your account. Don’t have enough points? No worries. From time to time, we send out promotional offers such as welcome, birthday, anniversary, etc. and you don’t need to have points to redeem them!
Can I use my reward on other Boardriders family brands?
Yes. As long as you are a loyalty club member with our other family brands, your rewards should be available for you to use at any of the family brands
If I make an in-store purchase and I am not a loyal member of that Boardriders family brand, can I still add that purchase to my loyalty account at the family brand I am loyal to and earn points?
Yes. If you do not have a loyalty membership to the brand store where you just made an in-store purchase, but have a membership at another one of our family brands, you can ask our sales associate to add your purchase history to your loyalty account.
Do my loyalty points have an expiration date?
Yes. Just like your offers, your total loyalty points also have an expiration date which can be found in your account overview. Be sure to use all your points before it resets!
What happens if I return an item?
If you received points when you purchased the item, then those points will be removed from your account when the return is processed. If no points were earned on the purchase of the item, then no points will be removed. This point deduction activity will be visible on your Points History page under your account.
How do I view my points?
You can view your total points at any time by logging in to your account on our brand sites in which you are a loyal member. If you have opted to receive emails regarding your account, a quarterly statement will be emailed to you showing the total available points.
Do all my purchases count towards points?
Your purchases at any Element store and www.elemenetbrand.com will accumulate points including eligible third-party merchandise purchased through Element.
My purchase is not appearing in my points balance. What should I do?
Online: Points accumulated from your purchases will appear in your account once order ships out, as long as you have signed into your loyalty account when making payment online. If you are still unable to see the points after 48 hours when order shipped, please contact us.
In-Store: As long as you have provided our sales associate with your loyalty email information, the points accumulated from your purchases will appear in your account within 48 hours. If you are still unable to see the points after 48 hours, please contact us.
How do I get free shipping?
Just for being a loyal member, you will receive free standard shipping on all purchases made on the sites within Canada and all 50 U.S. states, and APO/FPO address.
How do I get free returns?
ONLINE: We offer free returns to our loyal members on all eligible purchases (excluding returns from Canada) made on the sites within all 50 U.S. states, and APO/FPO addresses.
IN-STORE: Changed your mind about an item? You can visit one of our company owned retail locations and return the item as long as the item is eligible for returns based on our return policy.