U.S. returns only. For all Canadian returns, please click here.
Orders placed through 11/22-12/25 are eligible for return or exchange up to 1/31/2021. All returning merchandise must be in original condition. This policy does not apply to items listed as FINAL SALE.
If you'd like to make an exchange, please follow our return policy and place a new order for the product you desire. This will ensure the product is available and gets to you quicker.
- Merchandise must be returned within 30 days of date purchased.
Merchandise must be in original condition.
Items listed as FINAL SALE cannot be returned for a refund.
Shipping charges incurred during checkout are not refundable.
Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
TRACKING YOUR RETURN
Please allow 1-2 weeks for returns to be received and processed.
- To check on the status of your return, click HERE.
CREATE A RETURN LABEL
For all MyElement members, return shipping labels are FREE.
For all other customers, return shipping labels are $5.95. This amount will be deducted from your refund.
Print your return shipping label from and drop your package off at any U.S. mail location.
Click Here to select the items to be returned and print your return label.
Drop your package off at any U.S. mail location.
You will be notified via email throughout your package journey and once your refund has been approved. Returns will be processed within 3-5 days of arrival at our warehouse. Once approved, allow 2-4 business days for funds to appear in your account.
The returns warehouse location for U.S. online orders is: